RETURNS


We want you to be completely satisfied with your purchase. If you are unhappy with your online purchase for any reason, we will gladly accept refund on unworn merchandise returned to our online store within 30 days of the order date. Unfortunately we do not do exchanges for all international orders.


The online returns policy does not apply to foot care, cosmetics, eyewear, hats, scarves, watches and jewellery. For the purchase of pre-orders, the 30 day period will apply from the dispatch date provided. Dates will vary per style.

HOW TO RETURN YOUR ORDER

For international returns we have partnered with DHL to create a returns service within 30 days of receipt. In order to authorise a return, or other general inquiries please contact us at customer service at enquiries@tonybianco.com.au. Customer service will provide you with a required Return Merchandise Authorization (RMA) number.


Returned merchandise should be in the original condition as when it was received, this includes the shoe box. For all international returns, the customer is liable for the return fee for all requested refunds. Return fees and instructions will be calculated for you in an email once a return has been authorised.